Location: Stratford Campus
Salary: Starting from £44,577 per annum inclusive of London Weighting
Post Type: Full Time
Post Type: Permanent
Closing Date: Wednesday 22 May 2024
Interview Date: To be confirmed
Reference: 001S2024

Are you looking for a new environment to demonstrate and expand your well-established expertise in the support of a diverse range of user facing technologies and services including PC and MAC endpoints, operating systems and related software and an increasing number of cloud-based and SaaS services? If so, why not join the University of East London as an IT Solutions Specialist. 

Our IT Services department now has an exciting opportunity for a dynamic individual with enthusiasm for customer service and experience in 1^st through 3^rd line IT technical support to join the team.

We have a Frontline Services team embedded within our IT department providing support to both staff and students across all UEL sites. This team now has an opportunity for a dynamic individual with enthusiasm for customer service and experience in 1st through to 3rd line IT technical support to join the team as a key player. 

This exciting position will challenge you to provide full end-to-end support for UEL IT services and to innovate and develop new systems and processes to improve customer service and satisfaction.  You will have significant experience in remote and telephone-based IT support as well as hands-on technical abilities.  Dealing with a diverse range of staff and student interactions in a fast-paced complex organisation, you will need to demonstrate a proven track record in enterprise software and hardware support whilst working within an ITIL framework. You will need to solve complex problems with diverse requirements to improve our IT services to a widening university community.

You will be customer-focused and patient with excellent communication skills. Experienced with the ability to adapt, diagnose, and resolve both incidents and problems. You will be involved in wider Audio Visual and IT related work, developments and projects. Always working within agreed service levels, you will be part of our drive to deliver measurable improvements to service quality and operational efficiency.

You will need to be a positive and proactive team player with the confidence to influence decisions both within and external to the department. Liaising with a variety customers, stakeholders and vendors, you will need to have excellent communication skills. You will be as comfortable writing user-oriented guides and maintaining ad ministrative systems as you are investigating and managing the technical aspects of our services and will be able to produce key deliverables to tight deadlines by effectively managing multiple priorities.

At the University of East London, we aim to attract and retain the best possible staff and offer a working environment at the heart of a dynamic region with excellent transport links. You can look forward to a warm, sincere welcome, genuine camaraderie and mobility in an institution led with passion, visibility and purpose. Your impact, resilience and sense of collegiality will directly contribute to the University’s future and those of the students whose lives you will touch and change forever. We also offer a great range of benefits including pension, family friendly policies and an on-site nursery and gym at our Docklands Campus.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

Further details: Job Description & Person Specification Benefits sheet 2024

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail hrhub@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.